Section 6

Community and Safety Guidelines

Draft: not yet in force

Draft of 7 October 2026 for review by a qualified Indian lawyer before publication. It is not legal advice.

Vihara is a product of Naptrix Labs Private Limited, a company incorporated in India with its registered office in Hyderabad, Telangana (“Naptrix Labs”, “Vihara”, “we”, “us”). Vihara runs an online marketplace that connects people who want a chauffeur-driven vehicle for a long trip (“Travellers”) with owners of commercial vehicles who provide the vehicle and driver (“Hosts”).

A long trip means days together in one car. These rules apply to Travellers, Hosts and drivers alike; breaking them can lead to suspension.

Everyone

Treat each other with respect. No harassment, threats, discrimination or abusive language, in person or in messages.
Keep payments in the app. Asking for or offering cash outside the app is not allowed.
No alcohol or drugs for the driver at any time during a trip. Travellers may not consume alcohol in the vehicle unless the Host agrees and the law allows it.
No smoking in the vehicle unless the Host agrees.
Use SOS for emergencies; it alerts your emergency contacts and Vihara.

Drivers and Hosts

Drive within speed limits and permit conditions, and rest: no more than [10] hours of driving in a day and a break every [2] hours.
Driving between 22:00 and 06:00 only if agreed in the app.
The vehicle must match its photos, be clean, and carry a first-aid kit and a spare tyre.
Never carry other passengers or goods during a booked trip.

Travellers

Travel with only the people booked; respect the seating limit.
Plan stops so the driver gets food and rest; the driver allowance covers their meals and stay.
Report damage you cause; it is cheaper to settle honestly than through a dispute.