Terms, policies and how to complain
Written to match how Vihara works. Every document below is a draft under legal review.
Draft: not yet in force
Draft of 7 October 2026 for review by a qualified Indian lawyer before publication. It is not legal advice.
- Section 1Terms of Service (Travellers)The terms that apply when you plan a trip, receive quotes and book a vehicle with a driver on Vihara.Read
- Section 2Host AgreementThe agreement between Vihara and owners or operators of commercial passenger vehicles who offer trips through Vihara.Read
- Section 3Privacy PolicyWhat personal data Vihara collects, why, who sees it, how long we keep it, and your rights under the DPDP Act, 2023.Read
- Section 4Cancellation and Refund PolicyThe side that cancels pays for it, in money the other side would otherwise lose. What you get back, and when.Read
- Section 5Trip Insurance Terms (Summary)Optional passenger and vehicle cover offered through Vihara by an IRDAI-registered insurer.Read
- Section 6Community and Safety GuidelinesA long trip means days together in one car. The rules for Travellers, Hosts and drivers alike.Read
- Section 7Grievance RedressalHow to raise a complaint about a trip, a charge, your data or content on Vihara, and how fast we respond.Read